How do I submit a Low Price Guarantee refund request?

We work with our partners to get the best rates on cars, flights and vacation packages. We are sure they’re the lowest prices you’ll find. We back this up with our Low Price Guarantee. If within 24 hours of booking, you find a lower rate for an identical booking, we will pay you the difference between the rates. The low price guarantee is valid for: Retail Rate Hotel and Hot Rate® Cars booked on Hotwire.com or the Hotwire mobile app.
 
If you have a claim for a Hot Rate Car® booking, message or call Hotwire Customer Care to submit a Low Price Guarantee claim. If you have a claim for a Vacations/Flight/Published Rate Hotel booking, please visit the respective tab of the Help Center. For a claim to be eligible, all of the parameters of the current booking must be identical to the lower price booking. In other words, the lower price booking needs to have the same supplier, dates, and location.
 
Things to know:

• The Low Price Guarantee applies to Hotwire retail rate Hotels, Hot Rate® Cars, Cars, Flights and Vacations booked on Hotwire.com or the mobile app. It does not apply to activities or other services.
• The lower rate you find must be available. Some sites display rates that are not actually available when you try to book. 
• The Low Price Guarantee applies only to non-qualified rates available to the general public for identical bookings. The Low Price Guarantee does not apply to membership, loyalty or points programs, corporate rates or special discounted rates including AAA, AARP, employee, military, government, convention rates, and member only. The Low Price Guarantee also does not apply to rates made available on Hotwire after your booking.
• The lower rate you find must be in the same currency as your original reservation. We will not convert rates.
• Unless otherwise noted, all Low Price Guarantee refunds are made in the currency in which the bookings were made.
• For vacation packages, (i.e. Flight + Hotel, Flight + Hotel + Car, Flight + Car, or Hotel + Car booked together as a package on the same itinerary) each part of the package you booked on Hotwire.com must match each part of the package found at the lower rate. The Low Price Guarantee pertains to the cost of the package, plus all taxes and fees.