• Help Center

  • :     Cars
  • :    Searching and booking
Search the Help Center
e.g. Can I cancel or make changes to my reservation?

Top Questions

  • Can I book same-day car rentals?
  • Can I return the car early and get a partial refund?
  • What should I know about renting a car outside the U.S. and Canada?
  • Where do I pick up my car?
  • What are Hot Rate® Cars?
Your account
  • My trips
  • Account info
Travel advisories
  • Coronavirus Disease (COVID-19)
  • Severe Weather Travel Disruptions
  • Government travel alerts and warnings
See all travel advisories
Contact us
TRAVEL UPDATE: What you should know about COVID-19 and answers to your frequently asked questions. Learn more
Hotwire customer care
For support, text HELP to 45190
Get in contact with our Customer Service team through text messages
Message & Data Rates may apply Reply STOP to cancel at any time.
Terms of use
Message Us

You can message one of our Hotwire Customer Service agents by clicking below.
Please be sure to have your itinerary number handy.


Please note, messaging service is only available for Hot Rate Hotel & Car only. For Flights, Standard Rate hotels, or packages (Hotwire itineraries starting with 1 or 7), please call 1-866-394-2015.

Top Questions
  • Can I book same-day car rentals?
  • Can I return the car early and get a partial refund?
  • What should I know about renting a car outside the U.S. and Canada?
  • Where do I pick up my car?
  • What are Hot Rate® Cars?
See All Popular Questions