Search the Help Center
Top Questions
< First
1
Department of Transportation rules & regulations
United States: Rules & Regulations
As a traveler, you're entitled to certain rights during your travel experience. For example, you may qualify for a refund from your airline, in some…
Can I return the car early and get a partial refund?
For car reservations, please contact the rental agency for questions about early returns.
For Hot Rate® Car rentals, there are no partial refunds. All Hot Rate Car bookings are final and cannot be…
For Hot Rate® Car rentals, there are no partial refunds. All Hot Rate Car bookings are final and cannot be…
Can I add drivers to my rental car reservation?
Yes. Additional drivers must be present and added to your rental agreement when you pick up the rental car. There may be a charge for each additional driver; Hot Rate® Car bookings cover only one…
All Flight related questions
If you have any questions regarding Flights, Standard Rate hotels, or packages (Hotwire itineraries starting with 1 or 7), please call 1-866-394-2015.
How do I submit a Low Price Guarantee refund request?
We work with our partners to get the best rates on cars, flights and vacation packages. We are sure they’re the lowest prices you’ll find. We back this up with our Low Price Guarantee. If within 24…
All Package related questions
If you have any questions regarding Flights, Standard Rate hotels, or packages (Hotwire itineraries starting with 1 or 7), please call 1-866-394-2015.
Can I book a same-day reservation?
Of course you can! In order to check in to a room today, the booking must be completed before midnight, based on the local time of the city where you are interested in staying.
What is the difference between a Car booking and a Hot Rate® Car booking?
Car booking: You see the name of the car rental company and the price before you book the car. These bookings can be for downtown (city) and Airport locations.
In these cases, Hotwire makes a…
In these cases, Hotwire makes a…
Why do some properties show resort fees?
Depending on the city and the property you stay in, you may be charged certain mandatory hotel-specific service fees, such as resort fees (which typically apply to resort type destinations and, if…
What’s a Hot Rate® Hotel?
Want to stay in an expensive hotel for cheap? Then it’s time you booked a Hot Rate® Hotel.
What’s a Hot Rate®?
It’s a crazy good deal on an awesome hotel, all because we keep the name under wraps…
What’s a Hot Rate®?
It’s a crazy good deal on an awesome hotel, all because we keep the name under wraps…
< First
1