Hotwire Help Center

Top Questions

< First
1
2
3
4
5
6

Can I check-in later or leave earlier than the dates I booked?

Cancellation policies for vary by hotel and room type. If you know you will be arriving after check-in time, please call  the hotel directly to let them know that you will be checking in later than…

Can I add rooms to my booked reservation?

You sure can! To add a room or additional nights to an existing reservation, use our "Add to Your Stay" feature. Provided the hotel has availability, you'll be booked an additional…

Can I pay for someone else's booking using my debit card or credit card?

Yes you can. Please note that the card billing address must match the address on record with the credit card company where your statements are sent. Here are some additional details to keep in…

Can I cancel or make changes to my hotel reservation?

You may be able to change your hotel reservation by cancelling and rebooking it. Cancellation policies vary by type of Hotwire booking, hotel policy, and room type. You can find your cancellation…

How do I use PayPal to pay for my Hotwire booking?

It's easy! If you select PayPal as your payment method, you can either create a new PayPal account or log into an existing account. Once Hotwire has received payment, PayPal will send you a…

What is Trip Protection Insurance?

Trip Protection* is an affordable insurance plan that Hotwire offers through our partner, Allianz Global Assistance. The plan is offered on Hot Rate®Hotels, and combines travel insurance benefits with…

What credit and debit cards can I use to pay for my booking?

You can pay for Hotwire travel bookings with Debit Cards or Credit Cards. Hotwire accepts these major credit cards: MasterCard, Visa, Discover, American Express, Diners Club, and JCB. Hotwire accepts…

What do I need to check in to my hotel room?

When you arrive at the hotel, just go to the front desk and present a valid ID and credit card. (The ID and credit card must match the guest name under which the room is reserved.) Hotels will require…

All Flight related questions

If you have any questions regarding Flights, Standard Rate hotels, or packages (Hotwire itineraries starting with 1 or 7), please call 1-866-394-2015.

Will I need a credit card as a deposit at the car rental counter?

Yes, the rental agency requires a credit card deposit when you pick up the car. (Some rental locations may accept debit or check cards for deposits, but they may have additional requirements such as a…
< First
1
2
3
4
5
6