Hotwire Help Center

Top Questions

Can I change my pick-up or drop-off time?

Sure, however Hotwire can only guarantee the quoted rate for the prearranged reservation. If you return the car more than 30 minutes late, you may be charged by the car rental agency for extra rental…

Can I check-in later or leave earlier than the dates I booked?

Cancellation policies for vary by hotel and room type. If you know you will be arriving after check-in time, please call  the hotel directly to let them know that you will be checking in later than…

All Flight related questions

If you have any questions regarding Flights, Standard Rate hotels, or packages (Hotwire itineraries starting with 1 or 7), please call 1-866-394-2015.

What is the difference between a Car booking and a Hot Rate® Car booking?

Car booking: You see the name of the car rental company and the price before you book the car. These bookings can be for downtown (city) and Airport locations.

In these cases, Hotwire makes a…

Can I change the name under which the hotel room is reserved?

Cancellation policies vary by hotel and room type.  The person whose name the room is booked under originally will need to be present at time of check-in.

You can add another guest name to your hotel…

What is Trip Protection Insurance?

Trip Protection* is an affordable insurance plan that Hotwire offers through our partner, Allianz Global Assistance. The plan is offered on Hot Rate®Hotels, and combines travel insurance benefits with…

All Package related questions

If you have any questions regarding Flights, Standard Rate hotels, or packages (Hotwire itineraries starting with 1 or 7), please call 1-866-394-2015.

Can I book a same-day reservation?

Of course you can! In order to check in to a room today, the booking must be completed before midnight, based on the local time of the city where you are interested in staying.

Will I be able to extend my car rental or return it early?

Discuss extensions directly with the rental agency. You can find their phone number on the contact portion of your confirmation.  Hotwire only guarantees the quoted rate for the prearranged length of…

Can someone else drive my rental car?

Yes. Anyone who is going to drive the rental car must be present and added to the rental agreement as an additional driver when you pick up the car. There may be a charge for each additional driver.…