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Why can't I see the name of the car rental agency?
For car rentals you will see rental agency options on the reservation details page, prior to making your reservation.
For Hot Rate® Car rentals you will see the name of the car rental agency…
For Hot Rate® Car rentals you will see the name of the car rental agency…
How do I contact Hotwire if I have a concern while traveling outside of the U.S. or Canada?
We are available to assist you anytime 24 hours a day/7 days a week. You can call us or access the Help Center on our website(s) for additional assistance. U.S. and Canadian customers who booked…
Government travel alerts and warnings
The US State Department and Centers for Disease Control and Prevention (CDC) post travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning…
What should I know about renting a car outside the U.S. and Canada?
Car rental age policy: Most countries require you to be about 25 when renting a car. Maximum age limits also vary by country and can be as low as 65. If you're concerned, contact your car rental…
Can I check-in later or leave earlier than the dates I booked?
Cancellation policies for vary by hotel and room type. If you know you will be arriving after check-in time, please call the hotel directly to let them know that you will be checking in later than…
What happens if the hotel charges me after my stay?
Anything beyond the hotel room rate and tax is considered an incidental charge. This may include: in-room movies, parking, long distance telephone calls, room service, resort fees, and others. For Hot…
Can I pay for someone else's booking using my debit card or credit card?
Yes you can. Please note that the card billing address must match the address on record with the credit card company where your statements are sent. Here are some additional details to keep in…
Are non-U.S. drivers allowed to rent on Hotwire?
Yes. At check-in, the driver will need to present a valid driver's license and credit card -- both must match the driver's name. (Even if you paid for the car rental reservation on the Hotwire…
Are travel documents required when crossing borders in a rental car?
Yes. You are responsible for ensuring that you have all necessary travel documents. The required documents are based on your citizenship and country of residence.
For U.S. citizens:
Effective June 1,…
For U.S. citizens:
Effective June 1,…
If I am a non-U.S. based customer, what is required to book through Hotwire?
Make sure you have the correct visa and that your passport is up to date in advance of travel. Since all Hotwire bookings are final, we recommend checking your visa and passport status (to ensure they…
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