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Can I change a round-trip reservation to a one-way after i've booked or picked up my car?
No, you must return your car to the drop-off location you indicated in your booking reservation. Hotwire can only guarantee the quoted rate for the prearranged length and rental locations of your…
Can I cross international borders in a rental car?
Mexico: Driving a rental car from the U.S. into Mexico is not permitted.
Canada: You may drive a rental car from the U.S. into Canada, but there are restrictions. Please check with the rental agency in…
Canada: You may drive a rental car from the U.S. into Canada, but there are restrictions. Please check with the rental agency in…
What is Rental Car Protection?
Rental Car Protection is an insurance against rental car losses or damages that Hotwire offers through a partner provider, Allianz Global Assistance. This policy* covers physical damage to a rental…
What if I miss my flight (or it is delayed) and that affects my ability to pick up my car?
Late pick-up is not guaranteed for car rentals; your car reservation will be held only until the time you indicated you would pick up the car. The rental agency may have a car available at the…
Why can't I see the name of the car rental agency?
For car rentals you will see rental agency options on the reservation details page, prior to making your reservation.
For Hot Rate® Car rentals you will see the name of the car rental agency…
For Hot Rate® Car rentals you will see the name of the car rental agency…
What credit and debit cards can I use to pay for my booking?
You can pay for Hotwire travel bookings with Debit Cards or Credit Cards. Hotwire accepts these major credit cards: MasterCard, Visa, Discover, American Express, Diners Club, and JCB. Hotwire accepts…
Government travel alerts and warnings
The US State Department and Centers for Disease Control and Prevention (CDC) post travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning…
What if I'm late arriving and checking into my hotel?
Most of our hotel partners allow for late arrival/check-in. If you know you will be arriving after check-in time, please call the hotel directly to let them know that you will be checking in later…
Why do some properties show resort fees?
Depending on the city and the property you stay in, you may be charged certain mandatory hotel-specific service fees, such as resort fees (which typically apply to resort type destinations and, if…
How do I book a hotel room that meets my accessibility needs?
Hotwire is committed to ensuring our customers have accessible accommodations while traveling. We have search tools that allow you to filter your search results and display only those that can…
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