Search the Help Center
Top Questions
5
Can I use a U.S. military address (APO/FPO) for my billing address?
Yes you can.
First, be sure United States is selected as the country Enter APO or FPO for the city Enter the two-letter code for the state or province,corresponding to the region where the addressee…
First, be sure United States is selected as the country Enter APO or FPO for the city Enter the two-letter code for the state or province,corresponding to the region where the addressee…
Account Deactivation
We're sorry to see you go. To deactivate your account, please message us. You can still book with us as a guest, but you'll need to create a new account to enjoy certain benefits.
Can I change a round-trip reservation to a one-way after i've booked or picked up my car?
No, you must return your car to the drop-off location you indicated in your booking reservation. Hotwire can only guarantee the quoted rate for the prearranged length and rental locations of your…
What is Trip Protection Insurance?
Trip Protection* is an affordable insurance plan that Hotwire offers through our partner, Allianz Global Assistance. The plan is offered on Hot Rate®Hotels, and combines travel insurance benefits with…
What are the pet policies when booking a hotel on Hotwire?
Are cats and dogs allowed at my hotel?
Each hotel has a different pet policy that may include cats and dogs. Call the hotel after you book to get the details.
How do I find pet-friendly hotels?
Filter…
Each hotel has a different pet policy that may include cats and dogs. Call the hotel after you book to get the details.
How do I find pet-friendly hotels?
Filter…
How is the total price calculated?
Rental agencies use a 24-hour billing cycle to define a single rental day. For example, if you picked up a car at 11AM on Monday and returned it prior to 11AM on Tuesday, you would be billed for one…
How do I take care of any special service requests (e.g., ski racks, hand controls)?
To reserve special equipment -- such as GPS, child safety seats, cell phones, ski racks or hand controls -- please call the car rental agency at the number shown on your confirmation before the…
What is Rental Car Protection?
Rental Car Protection is an insurance against rental car losses or damages that Hotwire offers through a partner provider, Allianz Global Assistance. This policy* covers physical damage to a rental…
Can I cross international borders in a rental car?
Mexico: Driving a rental car from the U.S. into Mexico is not permitted.
Canada: You may drive a rental car from the U.S. into Canada, but there are restrictions. Please check with the rental agency in…
Canada: You may drive a rental car from the U.S. into Canada, but there are restrictions. Please check with the rental agency in…
Will I be able to extend my car rental or return it early?
Discuss extensions directly with the rental agency. You can find their phone number on the contact portion of your confirmation. Hotwire only guarantees the quoted rate for the prearranged length of…
5