Search the Help Center
Top Questions
6
Will I be able to extend my car rental or return it early?
Discuss extensions directly with the rental agency. You can find their phone number on the contact portion of your confirmation. Hotwire only guarantees the quoted rate for the prearranged length of…
What credit and debit cards can I use to pay for my booking?
You can pay for Hotwire travel bookings with Debit Cards or Credit Cards. Hotwire accepts these major credit cards: MasterCard, Visa, Discover, American Express, Diners Club, and JCB. Hotwire accepts…
Can I change the name under which the hotel room is reserved?
Cancellation policies vary by hotel and room type. The person whose name the room is booked under originally will need to be present at time of check-in.
You can add another guest name to your hotel…
You can add another guest name to your hotel…
I want to see all of My Account activity. How do I do that?
Everything that has to do with your trips can be seen inside your "My Account" page. Once you are signed in, you will see your active and past trips.
What do I need to check in to my hotel room?
When you arrive at the hotel, just go to the front desk and present a valid ID and credit card. (The ID and credit card must match the guest name under which the room is reserved.) Hotels will require…
Can I earn reward points or redeem additional coupons/discounts?
You may be able to redeem discounts or earn these sorts of rewards on your car booking subject to the rental agency's terms and conditions.
Because of the low rates car rental agencies offer on…
Because of the low rates car rental agencies offer on…
Does Hotwire guarantee the lowest hotel rate?
Absolutely! Hotwire works with our travel partners to get the best rates on hotels and cars. And we’re sure they’re the lowest prices you’ll find. Within 24 hours of booking, if you find a lower rate…
What does "all-inclusive" mean?
If a Hotwire hotel is described as "all-inclusive," the rate includes meals (breakfast, lunch, dinner), soft drinks, and typically, beer, wine, and liquor. Please note that the all-inclusive…
How do I view my upcoming hotel reservation?
If you have a Hotwire account, sign in to view your "My Account" page. There, you'll see all your activity including all your booked trips, watched trips, and your user information and…
How do I purchase Car Rental Protection?
During the Hotwire checkout process, you will be given the opportunity to purchase Car Rental Protection. If you choose to buy Car Rental Protection, it will be listed as a charge from Allianz Global…
6